What’s the Status of my order?

Go to your account page and click on ORDERS. Here you will find the order's summary and the last expected delivery date of each item, along with their status: Processing; Preparing Delivery; In Transit; Delivered; Canceled.

Once an order has been fully delivered or if there is any problem before delivery, we will update you via email. If there is a problem, we may ask for your confirmation before proceeding, since you may want a cancelation, re-shipment, or an item replacement.