Buyer FAQs

• Why use Lilo instead of my current ordering process?
• I don't see all my vendors in Lilo, can I add more?
• How long does it take to get my order?
• How much does it cost to use Lilo?
• How do I start buying on Lilo?
• My hotel is part of a GPO. Will I have access to my negotiated pricing through Lilo?
• Multiple people do purchasing in my hotel, do we have to use one account?
• Are there order minimums?
• How do I pay for orders?
• I lost my Invoice. Can you send me a new one?
• Can I cancel an order?
• What’s the Status of my order?
• Can I return items I bought?
• What about getting a refund?